Does the public have a role in evaluation? : surveys and democratic discourse / Gary T. Henry — Sources of survey error : implications for evaluation studies / Marc T. Braverman — Satisficing in surveys : initial evidence / Jon A. Krosnick, Sowmya Narayan, Wendy R. Smith — Understanding differences in people’s answers to telephone and mail surveys / Don A. Dillman … [et al.] — Household-level determinants of survey nonresponse / Mick P. Couper, Robert M. Groves — Applications of the Rasch model to evaluation of survey data quality / Kathy E. Green — Translating survey questionnaires : lessons learned / Ruth B. McKay … [et al.].